Refund and Returns Policy

Refund & Return Policy

At Astrovidhimantr, we deeply value your trust and are committed to ensuring your complete satisfaction with every purchase.We have adopted all the necessary steps to ensure that you receive your products on time, one of which is by partnering with a large network of couriers to deliver your products at the fastest time possible. If you are not fully satisfied with your order, we are here to assist you. Please review our Refund and Return Policy for guidance on how returns, refunds, and exchanges are handled.

1. Return Eligibility

We understand that sometimes things don’t work out as expected, and we accept returns within 3 days from the date of delivery. To be eligible for a return, the following conditions must be met:

• We cannot accept returns or exchanges for the following reasons: – You simply dislike the product, Minor flaws or issues with the packaging, Slight color differences or size variations.
• If You received a wrong item or broken item.
• If The products were damaged when you got it delivered (We would like to receive photos and unboxing videosof the same- This will help us to correct the flaws in our shipping and shipping partner to improve our packing )
• The product must be Original & unused, in its original packaging, and The item must be returned in its original condition or sellable condition Items are subject to inspection and verification by the Astrovidhimantr team.
• Products must be accompanied by the original product certificate, invoice, packaging, lab certificates, and any other included items.
• Rudraksha(s) will only be accepted if accompanied by a certificate from a government-approved lab.
• We encourage you to carefully review our size chart, Buying Guidance, Carat to Ratti Guide before making a purchase to avoid any issues related to sizing.
• The product should not be damaged, altered,Changed or Replaced or worn, unless it is defective.
• Damages due to neglect or improper usage are not covered.
• For all Selenite items we need unboxing videos. Without which returns will not be processed.
• Please note that gemstones, customized jewelry, and made-to-order productsare non-returnable unless found defective or damaged.

We do not entertain exchange/returns of products that you have ordered by mistake or changed your mind on receiving the ordered crystals.

We always recommend that you make sure that the product, quantities and all other attributes are in accordance with your needs.

Since the crystals are cleansed, charged and sent out in buyer’s name, the crystals get energized to the wearer’s auric field and crystals hold their energy and cannot be used by anyone else.  

To keep the energies pure, we do not entertain the exchange of products as each one is charged and sent in the buyer’s name.

We do not accept returns of customized Gemstones Jewellery ,bracelets and Malas as it will be done specifically for your requirement.

We recommend you to measure your wrist, mala size and know what crystals you are choosing before placing your order.

Returns of Damaged, missing, or incorrect items reported after 24 hours working days from the delivery date will NOT be eligible for a refund or replacement.

If you wish to return the product within 24 hours days due to damaged delivery , the returning items

• Should be in an unused condition
• Make sure the product is unused. We require photos of the same.
• Should be returned in the original Box in which it came with all the documentations

If the products you have received are damaged due to shipping or delivered the wrong order, we offer a free replacement for the products that you had originally ordered.

2. Return Process

If you wish to initiate a return, simply reach out to our customer care team at support@astrovidhimantr.com or call us at +91 8451034718 within 3 days of receiving your order. When contacting us, please provide:

• Your order number
• The product(s)you wish to return
• The reason for the return

Our support team will promptly guide you through the return process and provide a return shipping address. Please note that the return shipping cost will be your responsibility unless the return is due to a defect or error on our part.

3. Refund Process

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, then your refund will be processed, and a credit will automatically be applied to your bank account or original method of payment.

Once we receive the returned item and confirm that it meets the return criteria, we will process your refund. Refunds will be issued to the original payment method. Please keep in mind the following:

• Refunds will be processed within 7-10 business daysfrom the receipt of the returned item.
• Shipping and handling charges are non-refundable.
• For defective or damaged items, the refund will cover the full purchase amount, including shipping fees.

4. Exchange Policy

If you wish to exchange a product for a different size, color, or variant, you can request an exchange within 3 days of receiving your order. Exchanges are subject to stock availability. If the item you wish to exchange is out of stock, we will provide a refund or offer you store credit.

5. Defective or Damaged Products

If your product arrives defective or damaged, please contact us immediately at support@astrovidhimantr.com with clear photos of the defect or damage. We will assist you by arranging a replacement or full refund, based on your preference. Products damaged in transit must be reported within 3 days of delivery.

6. Non-Returnable Items

For your reference, the following products are non-returnable:

• Customized or personalized products
• Jewelry that has been altered, resized, or worn
• Products that have been used or damaged after delivery

7. Cancellations

Orders may be canceled only before they are shipped. Once an order has been dispatched, it cannot be canceled. If you wish to cancel an order, please contact us immediately at support@astrovidhimantr.com or call +91 8451034718.

8. Customer Support

Should you have any questions or require assistance with returns, refunds, or exchanges, our customer support team is here to help. You can reach us at:

• Email: support@astrovidhimantr.com
• Phone: +91 8451034718

Our support hours are Monday to Saturday, 10:00 AM to 5:00 PM IST.

9. Changes to This Policy

Astrovidhimantr reserves the right to modify or update this Refund and Return Policy at any time. Any changes will be posted here, and your continued use of our website will constitute your acceptance of the revised terms.

Important Considerations:

1. Reports and Services: Refunds will not be provided for reports once they are in the “processing” stage (allocated to Astrologers). Please make sure to review your order carefully before placing it.
2. Timelines: The timelines provided on our website are approximate and we strive to adhere to them. However, as the reports are individually prepared by our astrologers, occasional delays may occur, which will not be grounds for a refund.
3. Incorrect Data: Refunds will not be issued for incorrect data provided by customers. Please ensure the accuracy of your information at the time of order.
4. Gemstones Return: If you decide to return a Gemstones after opening the seal, a deduction ranging from INR 350 to INR 1500may apply, unless the item is accompanied by a government-approved authenticity certificate.
5. Returns of Damaged Products: If you receive a damaged or incorrect item, please apply to return it in its original condition within 24 hoursof delivery. We will not accept returns after this period.
6. Prepaid Order Cancellations: If you cancel a prepaid order after it has been dispatched, a 150 rupees deduction will be made from the refundable amount.
7. Return of Damaged Products: If a product is broken or damaged, the customer is responsible for shipping it back.

We are here to assist you and ensure your experience with Astrovidhimantr is pleasant and fulfilling. Thank you for choosing us!